Last updated 26 Oct 2026
1. The Return Window
Most products can be returned within 7 days of delivery. The window starts on the delivery date recorded by the courier, not on the order date. The window for an item is shown on its product page and on your order page, which is always the authoritative figure for that order.
2. Return Windows By Category
| Category | Change of mind | Defective or damaged | Notes |
|---|---|---|---|
| String and curtain lights | 7 days | Report within 48 hours of delivery; later faults are covered by the seller warranty | Every strand, controller and adapter must come back in the original packaging |
| LED diyas and tea light candles | 7 days | Report within 48 hours of delivery; later faults are covered by the seller warranty | Sealed packs that have not been opened may be returned, with the batteries removed |
| Table lamps and night lights | 7 days | Report within 48 hours of delivery; later faults are covered by the seller warranty | Glass and crystal parts are checked for chips at our quality check |
| Projector lamps | 7 days | Report within 48 hours of delivery; later faults are covered by the seller warranty | The remote, the adapter and any lens discs must come back with the unit |
| Adapters, controllers and spare cables | 7 days | 7 days if defective | Must be unused and in original packaging |
| Batteries supplied with diyas and tea lights | Not returnable once opened | Replaceable if faulty on first use | Safety restriction |
3. Condition A Returned Item Must Be In
- Unused and undamaged, with no cut, joined or knotted wires.
- Complete: every strand, the controller, remote, adapter or USB cable, hooks, the manual and any free item that came in the box.
- In the original packaging, with the product label intact.
- With the batteries taken out of remotes and tea lights, where the pack allows it.
4. What Cannot Be Returned
- Any product outside its return window.
- Lights damaged after delivery by misuse, water, a power supply other than the one supplied, cutting or modifying the wires, or physical impact.
- Items missing the packaging, a part or a bundled free item.
- Opened batteries.
- Products that were clearly listed as non returnable on the product page at the time of purchase.
- Lights that have been fitted or wired into place, where the fault is cosmetic rather than functional.
5. Damaged, Wrong Or Missing On Arrival
Report a damaged parcel, a wrong item or a missing item within 48 hours of delivery, with photographs of the outer carton, the seal, the packing material and the product. Do not discard the packaging until the case is closed, because the courier claim depends on it. Where the parcel was visibly tampered with, refuse it at the door; that single step is the fastest way to a replacement.
6. Defective And Dead On Arrival Lights
A light that does not switch on, has a dead section, or whose controller does not work, reported within 48 hours of delivery, is treated as dead on arrival and is replaced or refunded. A defect that appears later is covered by our 6-month seller warranty under the Warranty Policy, which we handle ourselves: there is no service centre to visit.
7. How To Raise A Return
- Sign in and open My Orders, select the order and choose Return or Replace on the item. If you checked out as a guest, write to us with your order number instead.
- Pick a reason and upload photographs where the reason is damage, a wrong item or a defect.
- We review the request and email you the outcome, with how the item comes back to us: a return pickup through our courier partner where one is offered for your pin code, or the address to send it to (section 8).
- Pack the item in its original packaging. Do not paste tape or write on the product box; use an outer bag or the courier packaging.
- The item reaches our quality check, where we confirm that the light works and that everything that came in the box is back.
- On a pass, a refund or a replacement is initiated and you are told by email. On a fail, we send you the reason with photographs and ship the item back at no charge to you.
8. Return Pickup And Self Ship
The return pickup is free wherever our courier partner offers it for your pin code. Where it does not, we ask you to send the item to the address we give you and we reimburse the courier charge against a receipt, up to the amount of our standard delivery fee. Use a courier that provides tracking, because an untracked parcel that never arrives cannot be refunded.
9. Replacement Instead Of Refund
Where you prefer a replacement and the same light in the same colour is in stock, we send the replacement after the returned item passes quality check. If it is out of stock, we convert the request into a refund rather than leaving you waiting indefinitely.
10. Refunds
Refund routes, timelines and deductions are set out in the Refund Policy. In short: an online payment goes back to the method you paid with, and a cash on delivery order is refunded by bank transfer (NEFT) to an account in your name once the returned item passes its check.
11. Returned Packaging And Waste
Returned packaging is reused or sent to a recycler. Never put a dead light, its adapter or its button cells in household waste; use an e-waste or battery collection point.
Frequently Asked Questions
Does the return window start from the order date or the delivery date?
The delivery date recorded by the courier.
I threw away the box. Can I still return the product?
Not as a change of mind return: the original packaging is part of the product, because the light has to travel back safely. A faulty light is still covered by the warranty without its box.
One section of my string light does not glow. Is that a return?
Report it within 48 hours of delivery as dead on arrival, with a photo or a short video, and we replace or refund it. After that it is a warranty claim, which we also handle.
Do I pay for the return pickup?
No, where pickup is offered for your pin code. Where it is not, ship it yourself and we reimburse the courier charge against a receipt, up to our standard delivery fee.
What if quality check rejects my return?
You receive the reason with photographs, and the item is shipped back to you at no cost. Reply to that email if you disagree and we will look at it again.
Can I return part of an order?
Yes. Returns are raised per item, and a set bought as a combo must be returned complete because it was priced as a set.